Refund policy
While we hope our careful selection of beauty products earn their spot in your beauty regime, we understand that things may not always work out. Please read our return and refund policy below carefully for more information.
Returns
Returns are acceptable for the following reasons only:
- Product arrived damaged
- Product arrived with defects
- Product arrived is incorrect
We have a 7-days return policy, which means you have 7 days after receiving your item to request a return due to the above 3 reasons mentioned.
To be eligible for a return, your item must be returned in the same condition that you received it, unworn or unused with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
Contact Us
To start a return, you can contact us at beautyhelp@roopsbeauty.com. Roops Beauty will cover any shipping costs. We will provide a prepaid shipping label for you to return the item at no additional cost to you.
Items sent back to us without first requesting a return will not be accepted.
Refund
Upon receipt of the returned product (s), we will inspect and notify you of the receipt and the status of your refund request. If your return is approved, we will initiate a refund to your original method of payment within 15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 20 business days have passed since we’ve approved your return, please contact us at beautyhelp@roopsbeauty.com.
Exchanges
At this time, we are unable to accept any exchange on products sold on our website.